Marketing alone can't fix an intake bottleneck.
The most common pattern in firms calling marketing agencies: they don't have a marketing problem. They have an intake problem, a partner-economics problem, or a follow-up cadence problem. New leads arrive but don't convert because the consultation booking system is broken. Existing matters drag because the time-and-billing workflow has gaps. Partner-track associates leave because compensation isn't transparent.
None of this gets fixed by another Google Ads campaign. The fix is operational: how the firm runs day-to-day. Which is the work most consultancies don't do because it's harder than running ad campaigns and doesn't scale across clients the same way.
David Mitroff spent 6 years at LexisNexis training lawyers on legal research, electronic discovery, and reputation management — conducting 300+ CLE presentations at 100+ law firms across the West Coast. The pattern recognition across that many firms is what makes operational consulting useful.
Sound familiar? The free 30-minute interview is where we sort signal from noise.
Operational consulting areas.
Real engagement work spans intake, matter management, partner economics, and the systems that compound across the practice.
Intake & conversion
Audit how prospects move from inquiry to consultation to retainer. Most firms lose 40-60% of qualified prospects between first contact and signed engagement — almost always to fixable workflow gaps.
Matter management
Workflow design from engagement through billing. Three-way trust account reconciliation, conflicts checking, document management, and the cadence that keeps matters moving.
Time & billing
Billable hour capture, billing realization rates, and the friction that prevents partners from billing what they actually worked. Often a 5-15% revenue lift hiding in plain sight.
Partner economics
Compensation structure, partnership-track design, profit allocation models. The transparency that retains associates and the structure that scales.
Practice area strategy
Which practice areas to grow, which to wind down, and the rate structure that matches your firm's actual cost economics.
Technology stack
Practice management (Clio, MyCase, PracticePanther), e-signature, document automation, and the integration choices that compound vs. fragment your operations.
Want to see the full scope for your business? The interview gets specific.
Where we've worked.
Real engagements across solo practitioners and multi-office firms in the SF Bay Area, Seattle, Los Angeles, and beyond.
Business law
Business formation, contracts, M&A, and corporate counsel work. Includes work with The De Cardenas Law Group (LA + SF offices, business law, labor & employment, IP, securities).
Real estate
Real estate transactions, leasing, land use, and property litigation. Includes work with Bay Area real estate firms.
IP & technology
Patent, trademark, technology licensing, and IP litigation work. Includes work with firms like Kuehn Law (IP focus).
Estate planning
Trust and estate work, including elder law and probate. Established law firms like McDowall Cotter, APC.
Defense law
Criminal defense and DUI practice areas. Including work with Summit Defense Law Firm.
Family law
Divorce, custody, and family-focused legal practice. Solo practitioners and small firms.
