David Mitroff, Ph.D spoke at AAHOA Con 2018, the largest hospitality convention and trade show in the world in National Harbor, MD. The Asian American Hotel Owners Association promotes member’s interest in advocacy, professional development, member benefits, industry leadership, and community involvement. To find out more about AAHOA, please go to http://www.aahoa.com/.
At this event, David talked on the topic of “Technology to Improve Housekeeping & Maintenance Efficiency” about Online Reputation Management for the Hospitality Industry. He covered topics such as:
- 4 Pillars of Reputation Management
- Branding and Assessing Your Current Online Presence
- Creating Content and Distributing Press Releases
- Reviewing Sites including Yelp
- Managing Issues and Response Charts
- What is your current Reputation/ Reputation Management
- Responding to Issues
- Next Steps
Why is Online Reputation Important for Business?
Without a good reputation, it would be extremely difficult for a business to thrive. This is why reputation management is so crucial to a businesses success. If a business is not aware of what its customers are saying about it online, it is missing out on the opportunity to meet customer demands and improve products and services overall. If a business is able to uphold a positive online reputation, then good things such as professional image, sales, and even attracting great talent for recruitment will follow.
Couldn’t make this event? Click below to watch a Recap of David Mitroff’s Reputation Management Talk:
David Mitroff, Ph.D. is a business consultant and marketing expert who founded Piedmont Avenue Consulting, Inc. (www.PiedmontAve.com), where he advises on leveraging new technology to create brand awareness, strengthen public relations and streamline processes with proven results.
David Mitroff, Ph.D. David is a sought-after speaker on a wide range of topics from social media to peak performance. Through his consulting, lectures, training, and keynotes David Mitroff, Ph.D. (www.DavidMitroff.com) has educated more than 25,000 business owners. To better serve his clients and the community David founded Professional Connector (www.ProfessionalConnector.com), serves on numerous advisory boards and is a KivaZip Trustee and Investor. Feel free to contact us for a free phone call consultation to review your business.