Branding, business, Customer experience, marketing, Tips
In today’s world of digital-first businesses and products, customer experience is essential. And that includes how you manage credit. Whether a business offers credit as an incentive to attract new customers or a loyalty reward for repeat customers, building...
business, Customer experience, Marketing Strategies, Sales, Tips
Develop an Online Presence An online presence is essential for any business in the twenty-first century, including a salon business. This can include anything from having a website to using Social Media Platforms to advertise your business and services. In this...
business, Business Office, Customer experience, Data Security, Foreign Markets, HR, Management
Risk is an inevitable part of any business. Different risks pose various problems, and for any business to thrive, it must find ways to manage these risks. For example, the COVID-19 pandemic was a massive disruption that swept companies that could not adapt...
business, Customer experience, Tips
Did you know that retaining customers is often much cheaper than acquiring new ones? The cost of attracting a new customer can be up to 5x higher than keeping an existing one. And even after all that outlay, the value of a new customer is much less than established...
business, Customer experience, Management
Offering quality customer service is one of the ways you can ensure you obtain new customers and grow your customer base as a business. However, customer service is just a tiny part of the customer experience (CX) that a call center aims to provide. CX entails...
business, Customer experience, Tips
Everyone has heard the adage, “the customer is always right.” If you work in customer service, you know that this is not true. However, the customer should always be treated with respect. If you are a customer service worker, you must enforce company policy while...