How South Australian Business Owners Mitigate Business Risks
Risk is an inevitable part of any business. Different risks pose various problems, and for any business to thrive, it must find ways to manage these risks. For example, the COVID-19 pandemic was a massive disruption that swept companies that could not adapt...
How Knowledge Management Can Improve Customer Retention
Did you know that retaining customers is often much cheaper than acquiring new ones? The cost of attracting a new customer can be up to 5x higher than keeping an existing one. And even after all that outlay, the value of a new customer is much less than established...
5 Benefits of Using a Customer Service Scorecard in Your Call Center
Offering quality customer service is one of the ways you can ensure you obtain new customers and grow your customer base as a business. However, customer service is just a tiny part of the customer experience (CX) that a call center aims to provide. CX entails...
3 Techniques for Customer De-Escalation
Everyone has heard the adage, “the customer is always right.” If you work in customer service, you know that this is not true. However, the customer should always be treated with respect. If you are a customer service worker, you must enforce company policy while...
Sending Love: What Should be in Your Care Package
The distance can be challenging to overcome, especially for loved ones. It can be tough to find the time or resources to stay connected with your family and friends back home when working abroad. However, it is vitally important to make an effort because distance can...
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