business, Customer experience, Tips
It’s inevitable that call centers will get some negative customer reviews. When customers call you, they’re often already in the midst of a problem and in a bad mood. Even small things going wrong can lead to a 1-star review on your record. However, you...
business, Customer experience, Tips
Customer loyalty is imperative to the success of your business. Repeat customers are likely to spend more money on your products and services and they aren’t as easy to influence with special offers or low prices, meaning that you won’t have to cut your profit margin...