5 Benefits of Using a Customer Service Scorecard in Your Call Center
Offering quality customer service is one of the ways you can ensure you obtain new customers and grow your customer base as a business. However, customer service is just a tiny part of the customer experience (CX) that a call center aims to provide. CX entails...
3 Techniques for Customer De-Escalation
Everyone has heard the adage, “the customer is always right.” If you work in customer service, you know that this is not true. However, the customer should always be treated with respect. If you are a customer service worker, you must enforce company policy while...
6 Ways You Can Coach Your Customer Service Team for Success
An old saying goes: “a team is only as good as its weakest link.” In business terms, if the weakest link is your customer service team, you have problems. Your customer service team is one of the first lines of defense you have when it comes to keeping...
How To Grow Your E-Commerce Business
Many entrepreneurs are turning their hand to e-commerce and it is easy to see why as this is such a gigantic industry with the potential for great success. Additionally, these businesses can be relatively easy and affordable to set up and operate compared to other...
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